Terms & Conditions
CUSTOM JEWELRY TYPES
(1) "Sketch to Finish"
(2) "Customized"
(3)"Special Order"
(1) From Sketch To Finish (Sketch, Modeling, Casting, Assemble, Set, Finish)
There is NO Monetary Obligation to the customer until the Final Concept Estimate is Approved.
Once the Final Concept and Estimate is approved, the customer is responsible for a $500 Production Deposit. Once the Production Deposit is paid, the Wax Model Process will proceed in a timely manner outlined in the estimate.
Once the Wax Model and Final Estimate is approved, the customer is responsible for Payment in Full of the Final Balance including Sales Tax.
Once the Final Balance is paid, the Casting, Finishing, Setting and Polishing Process will proceed in a timely manner outlined in the estimate.
There are No Refunds or Exchanges. Consignment may be an option if the item is in "like new" condition.
(2) Customized Jewelry (No Modeling)
There is NO Monetary Obligation to the customer until the Final Concept Estimate is Approved.
Once the Final Concept and Estimate is approved, the customer is responsible Payment in Full of the Final Balance including Sales Tax.
Once the Final Balance is paid, the Casting, Fabricating, Finishing, Setting and Polishing Process will proceed in a timely manner outlined in the estimate.
There are No Refunds or Exchanges. Consignment may be an option if the item is in "like new" condition.
(3) Special Order (Diamonds/Gemstones or Pre-Manufactured Jewelry)
The customer is responsible for Payment in Full including Sales Tax.
Once payment is received, we order the item.
Most items are returnable with in 5-10 days for a full refund.
Payment & Shipping
All Prices are Firm and will not be Negotiated after the deposit is paid.
Items will not be shipped or leave the studio until the Final Balance is received in full. No IOU's.
If Shipping, All finished jewelry is Shipped USPS Express Insured.
We are not responsible for catastrophic damage, loss or theft of a Custom/Customized Item while under the customer's care. Please purchase Insurance.
All Credit/Debit Card transactions are processed with PAYPAL.COM
Out of State Payments may only be made using PAYPAL.com
Local checks and cash are accepted.
Scrap Gold/Platinum is accepted.
Average Project Flow & Time Frame
Allow 4-8 weeks for most Start-to-Finish Custom jewelry projects.
Concept, Sketches & Design Process - 1 to 7 Days
Wax Model and/or 3D CAD Process - 3 to 10 Days
Casting Process - 10to 14 Days
Gemstone Setting Process - 3 to 10 Days
Assembly, Fabrication & Finishing - 3 to 10 Days
Shipping - 1-3 Business Days
Guarantee
We guarantee that the project will Not Exceed the Final Estimate once the Deposit is paid, unless changes to the project are requested by the customer.
We guarantee the Quality & Craftsmanship of all Custom/Customized Jewelry against defects, or it will be Repaired or Replaced at no additional cost to the customer.
We will provide Lifetime Maintenance for any Custom/Customized Item at no charge to the customer (excluding shipping).
We will provide Free Ring Sizing Labor for Life on any Custom/Customized Jewelry Item. The customer is responsible for the cost of the material - If any.
Our diamonds & other gemstones less than 2.0 mm in diameter, or (0.03 ct in weight) will be replaced at no additional cost to the customer in the event one is broken or lost.
Privacy Policy
Your privacy matters to us. We will not sell, trade or share your private information with anyone. We only use your email address to send occasional emails promoting our products and services (3-6 times per year). We only use your physical address to send online ordered jewelry or appraisals. We do not send promotional material via USPS. Your business with us is strictly confidential.
